If you would like to change your shipping address, please contact us directly onInstagram and we will do our best to assist you with this matter.
In order to be able to help you, we need the following information: -Order number (#XXXXX) -First and Last Name -Company name (if applicable) -Street and house number -ZIP code and location -Country -Telephone number and email address
Please note: Once the order leaves our logistics center, we cannot guarantee a change of address.
If an order has been successfully submitted, verified and processed, you should have received an automatic order confirmation email.
If you didn't receive an order confirmation email, please contact us onInstagram so we can investigate the issue.
It's also possible that the email address you provided was incorrect
If you want to cancel your order, we ask you to contact us immediately onInstagram .
The order can only be canceled if it has not yet been prepared for shipment.
Please note: we cannot guarantee a successful cancellation. However, you can still return your order to us.
Once you have received your tracking number, please contact the responsible shipping service provider. He will be able to provide you with more detailed information about the status of the delivery.
If you haven't received your tracking number yet, please contact us on Instagram and we'll try to help you there.
As soon as we have received your order and your payment, we will process your order and hand it over to our logistics partner.
Normally you will receive your order within 3-5 working days after receipt of payment.
The delivery times outside of Germany can also vary slightly.
After we have handed over your package to our supplier, we can no longer influence the delivery. If you have received a shipping confirmation with a tracking number and there are problems with your delivery, please contact our shipping partner directly.
If you don't receive your order within 2 weeks, please contact our customer support onInstagram .
Yes. Shipping is worldwide.
Shipping is free from a purchase value of 70€.
Please note: Deliveries outside the EU may incur customs duties and therefore you may incur additional costs.
The amount of the customs costs depends on the amount of your order. Please understand that we do not cover these costs.
Please send us your order number and a short text onInstagram and we will then propose a solution. Then send your incorrect order to the following address:
ANCLA Logistics GmbH
dill field 22
According to the tracking number, the order was delivered to you, but you haven't received anything yet? Contact the shipping service provider first, they may have more information for you.
If he cannot help you, we need a declaration of objection/recipient confirmation from you . With this you declare that you have not received the shipment. Although the tracking shows that the shipment has been delivered. You are therefore objecting to the carrier's delivery receipt.
Download the form for a declaration of objection/confirmation of recipientHERE .
For technical reasons, a direct exchange of purchased items is not possible. If you would like to have a different model, you can exercise your right of withdrawal, return the item and then sell it again here according to your ideasorder.
You can cancel orders within 14 days of receipt and send them back to us. In this case, please fill out our return form completely and put it in the package. The form is enclosed with your order. Otherwise it is also available for download here: Return form (return) Items that have already been worn will not be accepted for exchange or return. The invoice amount will normally be refunded to the same means of payment with which the order was placed. A direct exchange is unfortunately not possible.
IMPORTANT: If the return is not sent to this exact address, normal processing will not be possible. If the watch can still be found, a fee of €9.90 will be charged.
Please send us your order number and a short text onInstagram . Then send your incorrect order to the following address:
Post Office 571 landgrave watches Fritz-Erler-Str. 11 90765 Fuerth Germany
With a return, all discount codes received will be deactivated.
Unfortunately, we don't provide you with a return label and you have to write the address on your package yourself.
The customer bears the costs for a return himself.
The shipment does not necessarily have to be insured, but it must be traceable in any case. Please make sure that your shipping service provider provides you with a tracking number or a tracking link. If a return does not reach us, we assume no liability for loss in the mail. We therefore recommend insured shipping.
Movement : Swiss quartz movement
Water resistance : 5ATM
Glass : Scratch and break-resistant sapphire glass s
Material : 316L
Stainless Steel Size : 38mm
The watch straps can easily be changed with a pointed object.
The mesh straps can be adjusted to any size.
Your wrist is smaller than the mesh strap setting?
1. Open the mesh strap by lifting the safety tab and panel. 2. Take a small flathead screwdriver and place it in the slot on the adjustable locking cap. 3. To open the adjustable cap, gently press down to pry the tab up. 4. Now you can slide the adjustable locking cap on your watch band in either direction until you find the perfect size for you. NOTE: The bracelet can be adjusted to any tightness, the grooves are only decorative. 5. To reattach the adjustable cap, push the tab back down. 6. Video Tutorial: http://bit.ly/LandgrafMeshKurzen
The water resistance is 5ATM.
However, we recommend that you avoid any contact with water.
Please note that water damage is not covered by the 24 month warranty.
According to EU standards, the watches are nickel-free.
guarantee, payment, etc.
The guarantee period of 24 months is a voluntary service from us. If your Landgrave watch shows defects within this period that can be traced back to a manufacturing or material error, please report acomplaint to our support.
Our guarantee excludes the following:
1. Defects or damage caused by improper handling and carelessness, as well as by unjustified repairs or modifications and interventions by the buyer or non-expert third parties. 2. Defects and damage caused by normal wear and tear and aging. 3. Battery, bracelet, crown
Claiming the guarantee does not extend the guarantee period.
Klarna invoice & hire purchase
SOFORT Banking (Mollie)
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Otherwise, you are welcome to contact our support onInstagram .